1. Introduction
OCLMart Limited (“OCLMart,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of customers, sellers, business partners, website visitors, and other users of OCLMart.com.
OCLMart operates an online marketplace that connects customers with manufacturers, suppliers, distributors, retailers, and other approved sellers. Our services may include product listings, order processing, payment facilitation, delivery coordination, warehousing, fulfilment, and cross-border commerce between African and international markets, including China.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, register an account, browse products, place orders, sell products, or communicate with us.
We aim to handle personal information in accordance with applicable data protection laws, including Kenya’s Data Protection Act, 2019, and relevant regulations. Where other privacy laws apply to our services or users, we will also comply with applicable requirements.
By using OCLMart.com, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is legally required for a particular activity, we will seek that consent separately.
2. Who We Are
OCLMart Limited operates the OCLMart.com online marketplace.
For privacy-related questions or requests, you may contact us using the details below:
- Website: www.oclmart.com
- Email: returns@oclmart.com
- Telephone: +254 746 522 216
Please use the subject line “Privacy Request” when emailing a privacy-related enquiry.
Where required by law, OCLMart will identify the relevant data controller or processor for the particular service. Some payment providers, delivery companies, sellers, and other partners may independently determine how they process certain personal information.
3. Personal Information We Collect
The information we collect depends on how you use OCLMart.
3.1 Information you provide directly
We may collect:
- Full name and business name.
- Email address and telephone number.
- Account username and authentication information.
- Billing and delivery addresses.
- Order details, purchase history, and customer service enquiries.
- Seller registration details, business contact information, and verification documents where required.
- Product reviews, ratings, messages, feedback, and other content you submit.
- Information you provide when requesting a return, refund, replacement, or cancellation.
- Information supplied when you participate in promotions, surveys, or business programmes.
Please provide only information that is accurate and necessary for the relevant service.
3.2 Order and transaction information
When you place an order, we may collect or receive:
- Products purchased, quantities, and order values.
- Order numbers and transaction references.
- Payment status and payment confirmation.
- Delivery instructions and shipment tracking information.
- Applicable taxes, shipping charges, customs information, and fulfilment records.
- Refund, cancellation, dispute, and warranty records.
Payment card details, mobile money credentials, and other sensitive payment information may be handled directly by the relevant payment service provider. We do not intend to collect confidential PINs or passwords used to authorize payments.
3.3 Technical and device information
When you access OCLMart.com, we may automatically collect certain technical information, including:
- IP address.
- Browser type and version.
- Device type and operating system.
- Website pages viewed and interactions with the platform.
- Dates, times, and duration of visits.
- Referral information and basic diagnostic data.
- Cookie identifiers and similar technologies, where permitted.
We use this information to operate the website, improve performance, maintain security, and understand how users interact with the marketplace.
3.4 Information from third parties
We may receive information from third parties where lawful and necessary, including:
- Payment service providers confirming transaction status.
- Sellers providing product availability and fulfilment updates.
- Delivery companies providing shipment and delivery information.
- Identity or business verification providers.
- Fraud prevention and security providers.
- Customer support and technology service providers.
- Public or official sources where business verification or legal compliance requires it.
We will handle information received from third parties in accordance with applicable law.
4. How We Use Your Personal Information
OCLMart may use personal information for the following purposes:
4.1 Account management
To create and manage accounts, verify account details, authenticate users, and provide access to marketplace features.
4.2 Order processing
To receive orders, communicate with sellers, confirm availability, coordinate payments, arrange delivery, and provide order updates.
4.3 Payment and transaction management
To verify payment status, reconcile transactions, process eligible refunds, investigate disputes, and maintain appropriate financial records.
4.4 Delivery, warehousing, and fulfilment
To share necessary delivery details with sellers, warehouse operators, logistics companies, customs agents, and delivery partners so that products can reach the intended recipient.
4.5 Customer support
To respond to enquiries, complaints, return requests, refund claims, warranty issues, and other service requests.
4.6 Seller and marketplace management
To verify sellers, administer product listings, support marketplace transactions, monitor compliance, and improve the reliability of our platform.
4.7 Security and fraud prevention
To identify suspicious transactions, prevent unauthorized access, investigate abuse, protect users, and safeguard OCLMart’s systems.
4.8 Marketing and promotions
To send product recommendations, promotional communications, newsletters, or offers where permitted by law. Where consent is required, we will obtain it before sending such communications.
You may opt out of marketing messages at any time using the unsubscribe instructions provided or by contacting us. Service messages necessary to complete an order or maintain account security may still be sent.
4.9 Analytics and service improvement
To understand customer needs, measure website performance, improve search and product discovery, troubleshoot technical problems, and develop new marketplace services.
4.10 Legal and regulatory compliance
To comply with applicable laws, respond to lawful requests, maintain required records, protect legal rights, and resolve disputes.
5. Legal Basis for Processing
Where applicable law requires a lawful basis for processing personal information, OCLMart will rely on one or more of the following, depending on the circumstances:
- Contract: Processing necessary to create an account, fulfil an order, provide requested services, or take steps requested before entering into a contract.
- Legal obligation: Processing required to comply with applicable laws, regulatory duties, or lawful orders.
- Consent: Processing based on your permission, such as certain marketing communications or non-essential cookies where consent is required.
- Legitimate interests: Processing necessary for legitimate business purposes, such as platform security, fraud prevention, service improvement, and defending legal claims, where those interests are not overridden by your rights.
- Other lawful grounds: Any additional basis permitted by applicable data protection law.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
6. How We Share Personal Information
We do not sell personal information to third parties as a standalone data-selling business.
However, we may share relevant information with the following categories of recipients when necessary and lawful.
6.1 Sellers and suppliers
When you place an order, the relevant seller may receive information such as your name, delivery details, order contents, and contact information needed to process or fulfil the transaction.
Sellers must use customer information only for authorized purposes and in accordance with applicable law and any contractual restrictions.
6.2 Payment service providers
We may share necessary transaction information with banks, mobile money providers, card processors, payment gateways, and other authorized payment partners to process payments, confirm transactions, manage refunds, and prevent fraud.
These providers may process information under their own privacy notices and legal obligations.
6.3 Delivery, logistics, and warehouse partners
We may share the information necessary to store, pack, transport, clear, and deliver products.
This may include your name, contact number, delivery address, order details, and shipment information.
6.4 Technology and service providers
We may use service providers for website hosting, cloud infrastructure, analytics, customer support, communications, cybersecurity, identity verification, and other operational services.
We seek to use appropriate contractual and security safeguards when third parties process personal information on our behalf.
6.5 Professional advisers and authorities
We may disclose information to lawyers, auditors, insurers, regulators, courts, law enforcement agencies, or government authorities where legally required or reasonably necessary to establish, exercise, or defend legal claims.
6.6 Business transfers
If OCLMart undergoes a merger, acquisition, restructuring, financing, or sale of relevant business assets, personal information may be transferred as part of the transaction, subject to applicable law and appropriate safeguards.
6.7 With your permission
We may share personal information for other purposes where you have given valid consent or otherwise lawfully authorized the disclosure.
7. International Data Transfers
Because OCLMart may connect African customers with sellers and service providers in China and other countries, personal information may need to be transferred across national borders.
For example, a seller or logistics partner outside Kenya may need your delivery details to fulfil an order.
Where personal information is transferred internationally, OCLMart will take steps required by applicable law. Depending on the circumstances, these may include:
- Establishing an appropriate lawful basis for the transfer.
- Using suitable contractual or other legal safeguards.
- Assessing the protection available in the destination country where required.
- Obtaining consent where legally necessary.
- Limiting the information transferred to what is reasonably required.
International transfers may also be subject to the laws governing the recipient and the services involved.
8. Cookies and Similar Technologies
OCLMart may use cookies, pixels, local storage, and similar technologies to operate and improve the website.
These technologies may be used to:
- Keep users signed in.
- Remember shopping cart contents and preferences.
- Support checkout and website security.
- Understand traffic and website performance.
- Measure the effectiveness of marketing.
- Provide personalized content or advertising where enabled and permitted.
Some cookies are essential for the website to function. Other cookies, such as certain analytics or advertising cookies, may require your consent depending on applicable law.
Where required, we will provide a cookie notice or preference tool that allows you to make appropriate choices.
You may also manage cookies through your browser settings. Blocking essential cookies may affect account access, shopping cart functions, checkout, or other website features.
9. Data Security
OCLMart takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.
Depending on the service and risk, these measures may include:
- Access controls and restricted permissions.
- Authentication and account security measures.
- Secure communications where supported.
- Monitoring and investigation of suspicious activity.
- Appropriate staff and service-provider confidentiality requirements.
- Backup, recovery, and incident-response procedures.
No website, online service, or electronic transmission can be guaranteed to be completely secure. Users should protect their passwords, avoid sharing authentication codes, and contact us promptly if they suspect their account has been compromised.
Where a personal data breach occurs, OCLMart will take the steps required by applicable law, including notifying affected individuals or relevant authorities where legally required.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal requirements.
Retention periods may depend on:
- Whether your account remains active.
- Whether an order, delivery, refund, or dispute is outstanding.
- Financial, tax, accounting, and regulatory recordkeeping requirements.
- Fraud prevention and security needs.
- Legal claims, investigations, or other obligations.
- The nature and sensitivity of the information.
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to lawful retention requirements and legitimate technical limitations.
Closing an account does not necessarily result in the immediate deletion of every record, particularly where retention is legally required.
11. Your Privacy Rights
Subject to applicable law and any lawful limitations, you may have the right to:
- Be informed about how your personal information is used.
- Request access to personal information we hold about you.
- Request correction of inaccurate, incomplete, or outdated information.
- Request deletion of personal information where legally applicable.
- Object to certain forms of processing.
- Request restriction of processing in circumstances provided by law.
- Withdraw consent where processing is based on consent.
- Request information about relevant data disclosures or transfers, where applicable.
- Lodge a complaint with the relevant data protection authority.
- Exercise other rights provided under applicable law.
In Kenya, certain rights may be exercised under the Data Protection Act, 2019, subject to its provisions and applicable regulations.
To submit a request, email returns@oclmart.com with the subject line “Privacy Request” or contact us by telephone at +254 746 522 216.
Please explain your request and provide enough information for us to identify the relevant account or records. We may request reasonable verification to prevent unauthorized disclosure.
We will respond within the time required by applicable law. Some requests may be limited where a lawful exception applies, such as a legal obligation to retain particular records.
You will not be unlawfully penalized for exercising your privacy rights.
12. Direct Marketing and Communication Preferences
OCLMart may send service-related messages concerning account registration, order confirmation, payment status, delivery, security, refunds, and important changes to our services.
Where permitted by law, we may also send marketing messages about products, sellers, promotions, and marketplace developments.
You may opt out of marketing communications by:
- Using the unsubscribe link where provided.
- Following the opt-out instructions in the relevant message.
- Contacting OCLMart using the details in this Policy.
Opting out of marketing will not necessarily stop essential service communications or notices that we are legally required to send.
13. Children's Privacy
OCLMart is not intended to collect personal information from children in circumstances where such collection is prohibited by law.
Where a child is permitted to use a service, applicable age requirements, parental or guardian authorization, and other legal safeguards will apply.
If we become aware that personal information has been collected from a child unlawfully, we will take appropriate steps in accordance with applicable law.
Parents or guardians who believe that a child has provided personal information inappropriately may contact us using the details in this Policy.
14. Third-Party Websites and Services
OCLMart may contain links to third-party websites or integrate services operated by independent providers, including payment providers, sellers, logistics companies, and social media platforms.
Those parties may have their own privacy policies and data practices. OCLMart does not control every aspect of their independent processing activities.
We encourage users to review the relevant third-party privacy notices before providing personal information directly to those parties.
This section does not exclude any responsibility OCLMart may have under applicable law for services or processing activities for which it is legally responsible.
15. Seller and Business Account Information
Businesses registering to sell through OCLMart may be asked to provide information such as:
- Registered business name and trading name.
- Business registration details.
- Business contact information.
- Authorized representative information.
- Payment and settlement details.
- Product information and fulfilment details.
- Verification documents required for legitimate compliance purposes.
We use this information to assess seller eligibility, administer marketplace accounts, support transactions, prevent fraud, and meet applicable legal obligations.
Sellers must ensure they have the authority to submit information relating to their representatives, employees, customers, or other individuals.
OCLMart may request additional information where reasonably necessary to verify a seller or investigate suspected misconduct, subject to applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, legal requirements, or data protection obligations.
The updated version will be published on www.oclmart.com with a revised effective date.
Where required by law, we will provide notice of material changes and obtain any additional consent that may be necessary.
We encourage users to review this Policy periodically.
17. Complaints and Data Protection Concerns
If you have concerns about how OCLMart handles your personal information, please contact us first so that we can investigate and respond.
Please provide a description of your concern and any relevant account or transaction reference. Avoid sending passwords, payment PINs, or unnecessary sensitive information.
You may also have the right to lodge a complaint with the relevant data protection authority, including the Office of the Data Protection Commissioner in Kenya, where applicable.
Nothing in this Policy prevents you from exercising a right or remedy available under applicable law.
18. Contact Us
For questions, requests, or complaints relating to this Privacy Policy, contact:
OCLMart Limited
Website: www.oclmart.com
Email: returns@oclmart.com
Telephone: +254 746 522 216
Please use “Privacy Request” as the email subject for access, correction, deletion, objection, or other privacy-related enquiries.
19. Final Statement
OCLMart is committed to building a reliable and transparent online marketplace that supports customers, sellers, manufacturers, and suppliers across Africa and international markets.
We aim to handle personal information responsibly, use it only for appropriate purposes, and take reasonable measures to protect it in accordance with applicable law.
OCLMart.com — Making Online Shopping Across Africa More Convenient, Transparent, and Reliable.